FAQ

中文

Activation Issues

1. I entered the activation code, why does it say activation failed?

• Activation codes come in two types: online and offline desktop. The online activation code is the email address used during Stripe payment; the offline desktop activation code is the characters received via email after purchase.

• Offline and online activation codes are different and cannot be used interchangeably.

• The offline activation code is bound to the device. Each device has a fixed device code, and the activation code must match this device code; it cannot be used on other devices.

• When copying the offline activation code from your email, make sure there are no leading or trailing spaces or line breaks.

File Download Issues

1. I generated multiple files, but only one or a few were downloaded?

• Different generation modes produce different files, for example:

  • Mode 2 generates a single file containing all content.

  • Mode 1 generates multiple files, each containing part of the content.

• Please check which generation mode you are using.

• When downloading multiple files, the browser usually asks for permission to download multiple files; you need to allow it.

Data Related Issues

1. I pasted data, but it says there is an error, what should I do?

• Please check if the pasted data meets the requirements, for example:

  • Does the data contain a header row?

  • Does the data contain empty rows?

  • Does the data contain special characters?

• If the data meets the requirements, it may be a problem with the data content. Please check the specific rows where the error occurs and try to remove that row to see if the error is resolved.

• In addition to manual checking, we highly recommend using Excel’s built-in error checking feature to verify the data. In Excel’s formula bar, there is an error check button.

Download Offline Desktop Version

1. Nothing happens after double-clicking the Windows installer

• Check if Windows Defender has blocked the file.

• Verify that you are not on Windows 7; it is not supported—Windows 10 or later is required.

• Ensure you downloaded the correct 32-bit or 64-bit version for your system.

2. Mac: very slow on first launch, normal afterward

• This is a normal phenomenon. On first launch, the app extracts bundled files, which can take several tens of seconds.